14-day money-back guarantee on every audit.

If the report does not surface at least three actionable insights you didn't already know, email us within 14 days of delivery and we refund the full price. No survey, no retention call, no forms.

Subscriptions

Every Citorial plan is covered by a 14-day money-back guarantee starting the day of your first charge. Within that window, you can request a full refund by emailing contato@citorial.com from the address on the order. Refunds are processed through Stripe within 5 business days and land on the same card or method you used to pay.

We don't require a reason. If the refund is being driven by something specific (delivery delay, factual error, a metric we got wrong), we'd genuinely like to know . So we can fix it, but it's never a prerequisite for getting your money back.

What disqualifies a refund

We honor 100% of refund requests received in the 14-day window. After day 14 we consider requests on a case-by-case basis, and we generally do not refund in these situations:

More than 30 days have passed since the charge in question.
The work was delivered, you applied the recommendations, and now want the price back. We measure visibility and do the work, we don't guarantee any specific outcome (see the Terms of Service).
What you received matches the scope of the plan you subscribed to (measurement cadence and content volume differ by plan, that's by design, not a defect).

If something more nuanced applies (e.g. you subscribed to the wrong plan, or you need to switch to a different brand mid-cycle), just write to us and we'll usually find a fair solution outside of a formal refund, a plan change, credit toward the next cycle, a swap of scope.

Cancellation

Subscriptions can be canceled at any time, with no early-termination fee, from the billing tab of your dashboard or by emailing us. After cancellation:

You keep access through the end of the current billing cycle (the one you already paid for).
We do not refund a partial month, the monthly fee is small enough that pro-rating creates more friction than value.
If you cancel within 7 days of your first charge ever and have not received any deliverable, we refund that first month in full.

How to request a refund

Email contato@citorial.com from the address associated with your order.
Include the order number or the email subject of your delivery email (so we can match the request fast).
Optional but appreciated: one sentence on what didn't work for you. We read every message.

We reply within one business day. Refunds are processed through Stripe and typically appear in your account 3–7 business days later, depending on your bank.

Chargebacks

If something looks wrong with your order, please email us first, we resolve almost everything inside a day. Issuing a chargeback without contacting us forfeits the money-back guarantee and may delay the refund significantly while the bank investigates.

Contact

For any refund question, email contato@citorial.com. Real human, usually replies same business day.