7 days to change your mind, full refund.

If you ask within 7 days of your first charge, we refund the full amount. No reason needed, no survey, no retention call.

The first 7 days

Every Citorial subscription can be refunded in full if you ask within 7 days of your first charge. This is the consumer right of withdrawal under Brazilian law, and we apply it to every customer, in every country. To use it, email contato@citorial.com from the address on your account. We cancel the subscription and refund the whole first charge through Stripe, to the same card you paid with.

We don't require a reason. If something specific drove the decision (a delay, a factual error, a number we got wrong), we'd genuinely like to know so we can fix it, but it is never a condition for getting your money back.

After the first 7 days: cancel anytime

Subscriptions can be canceled at any time, with no early-termination fee, from the billing area of your dashboard or by emailing us. After cancellation:

Your plan stays active until the end of the billing period you already paid for.
You are not charged again.
We do not refund partial periods. Renewal charges are not refundable once the new period has started.

If something more nuanced applies (you subscribed to the wrong plan, or you need to switch brands mid-cycle), write to us and we'll usually find a fair solution, such as a plan change or a credit toward the next cycle.

Currency of the refund

All plans are charged in Brazilian reais (BRL). Refunds are made in the same amount of reais that was charged. If your card is in another currency, your bank converts it, so the amount you see back may differ slightly from what you saw on the original charge because of exchange rates and bank fees, which we do not control.

How to request a refund

Email contato@citorial.com from the address associated with your account.
Tell us the brand or the plan the request is about, so we can find it fast.
Optional but appreciated: one sentence on what didn't work for you. We read every message.

We reply within one business day. Refunds are processed through Stripe and typically appear in your account 5 to 10 business days later, depending on your bank.

Chargebacks

If something looks wrong with a charge, please email us first: we resolve almost everything within a day. A chargeback opened without contacting us usually takes much longer to settle than a refund we issue directly.

Contact

For any refund question, email contato@citorial.com. A real person replies, usually the same business day.